- Managed Hosting
Your site is securely hosted on Google Cloud servers optimized for speed and performance on the WordPress platform. Should any server-related issues arise, we work with the web hosting engineers to bring your site back online and restore it to a healthy state.
- Backups & Recovery
We have a redundant system of backups that make copies of your website’s files and database on a daily and monthly basis, and stores them securely off-site for up to 90 days. In the event of a catastrophic failure, we will restore your site from one of these restore points at no additional charge.
- FREE SSL Certificate
We install SSL certificates on all of the sites we host and maintain. Not only does SSL encryption help to protect the transfer of sensitive information, it enhances consumer trust and meets the security standards that Google looks for when ranking websites. Learn more about the advantages SSL.
- System Health Checks
- SOFTWARE SCANS - to detect outdated software that can trigger malfunctions and leave your site vulnerable to malware attacks.
- MALWARE SCANS - to notify us in the event of attacks from hackers, malware or other threats so we can take quick action to remove the culprits and restore your site to a healthy state.
- UPTIME MONITORING - Our systems notify us if your site becomes inaccessible for a prolonged period due to server outages, malware attacks or other issues. This allows us to act promptly to resolve the issues and minimize damages and downtime.
- On Call Support
Managed Hosting Subscribers are eligible for a reduced rate (-20%) for maintenance, repairs, content management, & support. (3 to 5 day Turnaround)
- Monthly Reports
Every month, we send out reports with detailed information about the status and care of your website. These reports include Software Updates and Optimization Tasks performed, Security Status, Uptime/Downtime, Backup Records, Website Traffic Reports & more.
WHAT'S NOT INCLUDED
The following services are not covered by our SiteCare plans, but we can provide a quote if they are needed.
- Software Updates
- Repairs & Troubleshooting
- Repairs of damages caused by anyone outside of our team with backend user access
- Speed & Performance Optimization, including CDN, Image Compression, Database Optimization, Broken Link Monitoring, etc.
- User Management
- Technical Support
- Content Updates
- Support for advanced web applications (e-Commerce systems, etc) See Optima Plan
- Software License Renewal Fees for certain software that is not covered by our developer’s license (Ask your representative)
- Adding / Designing New Pages
- Redesigning Existing Pages
- Form building, setup, & testing
- Adding new Features or functionality
- Installing or setting up new software
- Domain renewals
- Email hosting
- Listings Management
- Social Media Management
- Search Engine Optimization
