Welcome to New Urban Media. This Privacy Policy outlines how we collect, use, and protect personal information provided by visitors, clients, and users of our website, services, and AI chat functionalities. We are committed to safeguarding your privacy and complying with applicable laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant U.S. privacy laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you, such as your name, email address, phone number, IP address, and other contact details when you voluntarily provide it to us through forms, email, or when using our AI chat services.

1.2 Automated Information

Our systems automatically collect information about your device, browser, and interactions on our website. This includes IP addresses, browser type, operating system, and browsing history. We also use cookies and similar tracking technologies to improve your user experience.

1.3 AI Chat Data

When interacting with our AI chat system, the chat may collect the information you share during your conversation. This data may be stored for quality assurance, analytics, and to enhance the AI’s responses in future interactions.

2. How We Use Your Information

2.1 Service Delivery

We use your information to provide, personalize, and improve our services, including communication via our AI chat feature.

2.2 Communication

We may use your contact information to send you administrative updates, respond to inquiries, or provide requested information.

2.3 Analytics and Improvements

Data collected through automated means and AI chat may be used to analyze usage trends, optimize website performance, and improve our services.

3. AI Chat Disclosures

New Urban Media’s AI chat service is an automated virtual assistant designed to help you access information and navigate our services. It is important to note:

• Non-Human Interaction: You are engaging with an AI-based system, not a live representative.
• Data Collection: Information you provide during chat interactions may be stored and analyzed to improve service quality.
• Transparency: We aim to be transparent about data handling in AI interactions. If you have concerns, please contact us at [Your Contact Information].

4. Information Sharing

We do not sell or rent personal information to third parties. We may share information with trusted service providers who assist us in website hosting, analytics, or other business functions, and who are contractually obligated to keep such information confidential.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

5.1 Access and Correction

You may request access to or correction of personal data we hold about you by contacting us directly.

5.2 Deletion

You may request deletion of your personal information, except where retention is required for legal compliance or legitimate business purposes.

5.3 Opt-Out of Data Collection

You can adjust your browser settings to refuse cookies, though this may affect website functionality. For AI chat interactions, you may opt out by choosing not to use the chat feature.

6. Data Security

We employ appropriate security measures to protect personal information against unauthorized access, alteration, and disclosure. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.

7. Compliance with U.S. Privacy Laws

7.1 California Consumer Privacy Act (CCPA)

While New Urban Media primarily operates in Tennessee, we comply with the CCPA where applicable, including the right to request information on personal data we collect, and the right to opt-out of data sharing.

7.2 General Data Protection Regulation (GDPR)

For users in the European Union, we comply with GDPR requirements regarding data processing, retention, and user rights. If applicable, you have rights including data access, correction, and deletion.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn we have collected data from a child under 13 without verification of parental consent, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly.

10. Contact Us

For questions regarding this Privacy Policy, our data practices, or to exercise your data rights, please contact us at:

• Email: Send a Message
• Phone: 901.808.8000
• Address: 101 S. Main St. Ste 100, Memphis TN 38103