At New Urban Media, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines our practices for collecting, using, and disclosing your personal data in compliance with international privacy laws when you visit our website or use our services.

Please read this policy attentively. By accessing or using our website or services, you consent to the terms of this privacy policy. If you do not consent to these terms, please refrain from accessing or using our website or services.

Information We Collect

We collect personal information through various methods, including when you:

• Visit our website
• Register for an account
• Subscribe to our newsletter
• Participate in surveys or contests
• Contact us via our website
• Engage with us on social media

The information we gather may include your name, email address, phone number, mailing address, and payment information.

In addition to personal information, we collect non-personal data such as your IP address, browser type, and operating system.

SMS Messaging Data Collection

For the purposes of two-way SMS messaging, we capture specific consent data, including:

• First Name
• Last Name
• Phone Number

How We Use Your Information

Your personal information may be used to:

• Deliver our products and services
• Process transactions
• Send marketing communications, upon your consent
• Address your inquiries and requests
• Conduct surveys and analyze data for service improvement

We utilize phone and consent data specifically for:

• Accepting support requests via SMS
• Providing technical support through two-way SMS messaging

How We Share Your Information

Your personal data may be shared with third-party service providers who perform functions on our behalf, such as payment processing and data analysis. All third-party service providers are bound by international privacy laws to protect your information.

For SMS data:

• Support requests involving SMS messaging are processed by Intercom, our helpdesk provider.
• We do not share SMS data with any other third parties. 
• We do not sell SMS data to any third parties.

Additional circumstances under which we may share your information include:

• With your explicit consent
• In response to legal orders
• To protect our rights or properties
• During negotiations of mergers, acquisitions, or sales of assets

We firmly oppose the sale or rental of your personal information to third parties for marketing purposes.

How We Protect Your Information

We employ reasonable safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Industry-standard encryption technologies are used to secure sensitive data such as credit card numbers.

Despite our efforts, no transmission method over the internet or electronic storage is completely secure, and we cannot ensure absolute security of your data.

Your Choices and Rights

You hold rights to:

• Access, correct, or delete your personal data
• Object to or restrict our data processing
• Receive your personal information in a machine-readable format
• Lodge complaints with supervisory authorities

To exercise these rights, please contact us. Verification of identity may be required.

Opting out of marketing communications can be done at any time by following the instructions in our emails or directly contacting us.

You may also disable cookies through your browser settings, which could affect certain website features.

Children’s Privacy

Our services are not aimed at children under the age of 16, and we do not intentionally gather information from children under this age.

Changes to this Policy

We may periodically update this privacy policy. Updated policies will be posted on our website, indicating the effective date. Your continued use of our services post-update indicates acceptance of the new policy.

Questions?

For inquiries or comments regarding this notice, please reach out to our Data Protection Officer (DPO) via our contact form, or by phone at (901) 808-8700.