Your site is securely hosted on Google Cloud servers optimized for speed and performance on the WordPress platform. Should any server-related issues arise, we work with the web hosting engineers to bring your site back online and restore it to a healthy state.
Does not cover damages caused by anyone outside of our team who is given access to the back-end of the site.
For organizations that prefer to update and publish their own content, we provide user access management and support. Each plan has a limited number of users. (See plans for details)
In order to ensure the integrity of the design of the website, and to protect their investment, most of our clients prefer to have us make basic updates to content, like editing text or replacing images on existing pages. Basic content updates are covered with a 24 to 48 hour turn-around in most cases. (Edits that are urgently needed can be expedited upon request).
WHAT'S NOT INCLUDED
The following services are not covered by our SiteCare plans, but we can provide a quote if they are needed.